Using web-meetings, video- and telephone conferences efficiently

Seminar content "Virtual Communication": 

Online-meetings, video conferences, telcos ... forms of virtual communication and their pros and cons What are the necessary "virtual social skills"? "Virtual meetings": efficient planning and preparation Methods and techniques for running results-oriented meetings Structure and course of web-meetings and telephone conferences Goal oriented behaviour and disturbances (DO´s and DON´ts) Intervention techniques in difficult and deadlock situations Case studies, reflection and exercises Personal action plan to ensure the learning transfer