Effective and values-based communication

Seminar content "Effective Communication":

Basics of communication and rhetorical effect levels Self image and public image Your own values and beliefs as foundation for appreciative communication The spoken word: intention and impact Body language and voice Active listening - difficult but learnable Leading through questions - asking the right questions at the right time Effective reasoning and argumentation: motive-oriented benefit argumentation Influencing people´s behaviour: giving and getting feedback How to handle objections and doubts Be prepared to deal with unfair communication techniques Systematic preparation, goal-oriented conduct and evaluation of conversations Case studies, reflection and exercises Personal action plan to ensure the learning transfer



Appreciative and respectful concerning the person, clear and consequent concerning the matter.