Finding professional solutions

Seminar content "Conflict Management":

  • Basics of conflicts and conflict management
  • Conflict diagnosis: identifying and analysing conflicts
  • Conflict resolution: typical behaviour patterns, escalation and conflict styles
  • Communication in conflicts: controlled dialogue and intervention techniques
  • Conflict conversations and moderation
  • Case studies, reflection and exercises
  • Personal action plan to ensure the learning transfer 

Conflicts are caused by communication ... and they are solved by it.